Job Description
Overview
This role is part of the Business Intelligence team, a centralized function supporting the broader organization through data-driven insights and analysis. The position carries meaningful ownership and accountability, reports to the Manager of Business Intelligence, and is responsible for delivering decision-grade reporting, partnering with stakeholders on KPIs and analytical solutions, improving data quality in collaboration with Data Engineering, and leading self-service BI communications and training.
Key Responsibilities
Design, develop, and maintain Power BI dashboards and data models supporting business functions
Partner with business stakeholders to gather requirements, define KPIs, and translate them into actionable reporting solutions
Ensure data accuracy and consistency by validating source data, monitoring report outputs, and documenting assumptions and definitions
Collaborate with Data Engineering to define analytical requirements and contribute to the design of optimized data models and transformation logic
Support self-service BI users through communications, collateral, and training materials
Document KPI definitions, data lineage, and reporting assumptions to support consistency and self-service analytics
Identify opportunities to automate manual reporting processes and improve refresh reliability
Required Skills and Qualifications
Experience in business intelligence, analytics, or data roles
Proficiency in SQL, including techniques such as CTEs and window functions for dataset manipulation
Familiarity with dimensional data modeling and data warehouse concepts
Proficiency in Power BI (DAX, data modeling, Power Query, and dashboard design) or other visualization tooling
Excellent ownership, problem-solving, communication, and time management skills with the ability to work independently on multiple projects
Experience collaborating across technical and business teams; ability to translate analytical findings into business insights
Preferred Skills and Qualifications
Experience with SMS/Text Servicing or CPaaS platforms is a plus
Experience with Payments Services is a plus
Experience working with CRM and marketing automation data sources (e.g., Salesforce, HubSpot)
General Duties and Expectations
Adhere to the Company's Code of Conduct/Ethics
Create and maintain effective working relationships with other Company employees
Ability to multi-task, prioritize, and manage time effectively
Project a professional and appropriate Company image in all dealings with clients, vendors, business partners, and visitors
Ensure security of information in all matters pertaining to company, client, and consumer information
Contribute to the professional culture within the office and the company overall
About Solutions
by Text
Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carriervindustry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Princeton, NJ with remote teams and offices throughout the United States.
Game-changing Technology Built for Growth
Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.
Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Job Tags
Work at office, Remote work