Job Description

Description

The Front Office Manager leads the front desk team and owns the arrival and departure experience. Reporting to the General Manager, you'll hire, train, and coach a team of Guest Service Agents and Supervisors, keep the desk running smoothly through heavy group check-ins and busy midweek corporate arrivals, and drive the guest satisfaction scores that define our reputation.

Responsibilities

$44

Qualifications

• 2+ years of front office or rooms division supervisory or management experience, preferably in a full-service or upper-upscale hotel
• Experience with hotel property management systems; Hilton PEP or OnQ experience is a strong plus
• A track record of building and motivating hourly teams
• Calm, confident problem-solving in a fast-paced environment
• Strong communication skills with guests, team members, and leadership
• Availability to work a flexible schedule including weekends, holidays, and evenings

Job Tags

Hourly pay, Flexible hours, Afternoon shift

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